Return Policy

PLEASE READ BEFORE PURCHASE!

Please keep in mind that all products are uniquely made to order. Also understand that colors on your computer screen can be a little different to how they appear in person.
Please ask anything you want first, we are here to help and to guide you with your choise. Confirm with us before you order and be sure before purchase.

RETURN POLICY
Chic & Crochet will issue a refund, not including shipping, for any damaged items. If your item arrives damaged or defective, please reach out to Etsy messenger directly for assistance and processing your return.

FOR ALL ORDERS:
Chic & Crochet will issue a refund of the returned product if there are problems with the item. Contact us to initiate the return process within 3 days upon receiving your item. The item must be returned in its original condition (if eligible per the return policy).

Please notice, that we make the item strict follow the size you choose, please check our size chart before making the order. We do not response for the size error bring by you.

Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* 35% restocking fees are charged on the item returned if it is a standard size made to order.
*50% restocking fees are charged on the item returned if it is a custom measurements made to order.
*Personalized products with alterations to the design are not refundable.

FOR ALL CUSTOM SIZES:
At Chic & Crochet, we understand that you want an ideal fit! To help you out, we offer custom sizing. Custom sizing takes the same amount of time to make and ship to you.

About custom sizes:
Custom sizes are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-hem).
How to measure:
Bust
This means measuring the fullest part of the chest. The measuring tape is placed as tightly as possible on top of the breasts while care should be taken not to depress them or change their shape. The arms should be relaxed and placed on the sides of the body and whitout the bra.
Waist
To have an accurate reading, you have to place the tape around the torso against the smallest portion of the waist located below the rib cage and just above the belly button.
Hips
The measuring tape should be positioned in such a way that it will cover the hips at the widest part when bending a bit to the side.
Hollow to Hem
This is described as measuring the entire length of the body from the hollow point of the neck, which is the indentation at the collar bones, all the way down to the floor or the hem of the dress. Remember to start measuring from the base of the neck.

Please double check your measurements and color choice before ordering.

EXCHANGE POLICY
We do not offer an exchange service for any products. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

HOW TO RETURN
1. Submit a return request using the Etsy messenger within 3 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, please send the item within 3 days, as a return goods, insurance included and with a valid tracking number information.

3. When we receive the returned package, the item will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 2-7 business days (the processing time depends on your payment method).

Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item that are lost or damaged, please keep the receipt with tracking information.

CANCELLATION POLICY
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled.
• Cancel order within 24 hours after payment: 100% refund plus shipping fee.
• Cancel order > 24 hours after payment: 65% refund (for regular sizes) 50% refund (for custom made sizes) plus shipping fee.
• Once your order is shipped, it cannot be cancelled.
• Personalized items cannot be cancelled.

If you would like to cancel your order, please contact us by Etsy messenger and request cancellation.